Sterling Estates, a forward-thinking real estate company in Singapore
Sterling Estates was facing a high volume of inquiries across multiple platforms, including WhatsApp, Facebook, and SMS. Their sales team was overwhelmed, and potential clients were experiencing delays in responses, which led to lost sales opportunities.
The company partnered with Yogreet Global to deploy an AI-driven chatbot system capable of handling inquiries across the various platforms used by Sterling Estates.
Yogreet's AI chatbot was integrated using the WhatsApp Business API, which allowed the chatbot to use the company's property listings and CRM data to answer client inquiries instantly.
For clients reaching out through Facebook ads and posts, the AI chatbot engaged with them in real-time, using personalized responses and guiding them towards booking property viewings.
Even without internet access, clients could get detailed property information and have their questions answered through an intelligent SMS-based conversation system.
Lead response time decreased from several hours to just a few minutes, increasing customer satisfaction and engagement.
With the AI chatbot's immediate nurturing, the conversion rate of inquiries to property viewings jumped by 45%.
Sterling Estates was now able to interact with clients around the clock, ensuring no opportunities were missed due to time zone differences or after-hours inquiries.
The sales team's workload was reduced by 60%, allowing them to focus on closing sales rather than managing initial inquiries.
Yogreet's AI chatbot has been a game-changer for Sterling Estates. We've not only improved our lead management but have seen a tangible increase in our sales figures. The seamless integration with our existing platforms meant that we could hit the ground running. Our clients love the responsiveness, and our sales team is now free to focus on what they do best – closing deals!" - Lee Wen, Director of Sales, Sterling Estates
Yogreet Global's solution effectively transformed Sterling Estates' lead management system, demonstrating the power and versatility of AI in the real estate industry. This success story highlights how embracing technology can solve critical business challenges and lead to significant growth.
For more information on how Yogreet Global can empower your real estate business, contact us today.
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